PangoraPangora

Data Deletion Instructions

Last updated: August 15, 2026

Overview

Pangora is committed to user privacy and transparent data stewardship. Merchants, administrators, and end-customers have the right to request permanent deletion of their personal data, account credentials, and associated business records from our systems.

Follow the instructions below depending on whether you are a registered merchant, a Facebook/Meta integration user, or an end-customer.

Method A: In-App Merchant Account Deletion (Immediate)

Registered business owners and administrators can permanently delete their Pangora account and business workspace directly within the mobile application:

  1. Open and sign in to the Pangora mobile application.
  2. Navigate to the Settings tab (Ayarlar) in the bottom navigation bar.
  3. Scroll down to the bottom of the page and tap Delete My Account and Business (Hesabımı ve İşletmemi Sil).
  4. Review the warning dialog and confirm your deletion request.

What happens upon in-app deletion: Your active login session is immediately terminated, all authentication tokens and verification records are permanently wiped, API keys are revoked, and business workspaces are archived and rendered inaccessible.

Method B: Revoking Meta / Facebook Business Integrations

If you connected your WhatsApp Business Account (WABA) or Facebook assets to Pangora and wish to revoke access from Meta’s side:

  1. Log in to your Facebook / Meta Business Manager account.
  2. Go to Settings & Privacy > Settings.
  3. In the left sidebar, select Business Integrations (or Apps and Websites).
  4. Locate Pangora in the list of authorized applications.
  5. Click Remove and confirm the permission revocation.

Important Note:Revoking permissions via Meta disconnects the WhatsApp integration from Meta’s side, but does not delete your Pangora merchant account or data stored within Pangora. To permanently delete your Pangora account, please use Method A (in-app deletion) or Method C (direct email request).

Method C: Customer & Email Deletion Requests

Customers who interacted with a merchant through WhatsApp ordering, or users who cannot access the mobile application, can submit a manual deletion request by email:

Data Deletion Request Email

support@pangora.app

Please include your registered phone number (in international format e.g. +90555...) or business identifier so we can locate and verify your records.

Verified email deletion requests are processed by our data privacy team within 30 days. A confirmation notification is sent once the deletion procedure is complete.

Data Retention & Legal Exceptions

Certain transactional records (such as completed financial records, tax receipts, or invoice summaries) may be retained in an anonymized or securely archived format strictly to comply with commercial trade, tax, and anti-fraud statutory obligations under applicable law.

For additional details regarding our data handling principles, please review our Privacy Policy or contact us at support@pangora.app.